Privacy policy
The owner and seller of the online store https://www.cheflunden.ee/pood is Lunden Food OÜ, registration code 11306570, located at Vahe tee 16, Loo, Harjumaa, 74201
Lunden Food OÜ Online Store Privacy Policy
Processing and Use of Personal Data
The privacy policy describes the terms of our processing of personal data. The protection of personal data is important to us; therefore, we only process personal data based on legal grounds and for legitimate purposes, ensuring the security and protection of personal data.
The online store has the right to process personal data and purchase information submitted by the customer in accordance with applicable laws and to the extent necessary to fulfill the order placed by the customer in the online store. The online store has the right to transfer personal data without prior consent to fulfill obligations arising from laws (e.g., auditors).
Registration is not required to make purchases in the online store; the required personal data is requested before completing the purchase.
The online store has the right to process the following data: first and last name, phone number, email address, bank account number, the cost of goods and services, and payment-related data. We use personal data as minimally as necessary to achieve the purpose.
Personal data is processed based on the customer's consent, which the customer can provide before completing the purchase in the shopping cart when adding personal data. The customer has the right to withdraw consent by writing to info@lunden.ee
The purposes of personal data processing are:
Processing of personal data is carried out to fulfill the contract concluded with the customer, and personal data is used to manage customer orders;
Personal data – customer name, email, phone number – is processed to resolve issues related to the provision of goods and services;
Order data is used to compile an overview of purchased goods and, if necessary, to analyze customer preferences;
The customer's bank account number is used if necessary for refunds;
Online store employees have access to personal data, which they can process to resolve technical issues related to the use of the online store and to provide customer service.
Payments are processed by Maksekeskus AS. The personal data necessary for processing payments is transmitted by the data controller, Lunden Food, to the authorized processor, Maksekeskus AS.
The online store implements appropriate security measures to protect personal data from accidental or unlawful destruction, alteration, unauthorized access, and disclosure.
Customers can access their personal data via customer service by writing to info@lunden.ee
Personal data is retained for as long as necessary to fulfill the purposes of the online store, protect rights, or comply with legal obligations.
Disputes related to personal data processing are resolved through customer service at the email address info@lunden.ee
Dispute Resolution
If the Buyer has any complaints regarding the Online Store, they should be sent via email to info@lunden.ee. The Online Store and the Buyer will generally resolve disputes through negotiations.
If the Buyer and the Online Store cannot resolve the dispute through negotiations, the Buyer may seek an out-of-court settlement by contacting the Consumer Protection Board and the Consumer Disputes Committee or the Harju County Court. The Buyer may also refer the matter to the European Union's online dispute resolution platform.
Use of Cookies in the Online Store
The online store uses cookies.
A cookie is a text file that the web browser automatically saves to the device used by the customer. Cookies are used to collect information on how the customer uses the online store, thereby providing a better user experience.
The user is considered to have agreed to cookies if they are enabled in their browser settings. Browsers often allow cookie storage by default. The user can disable or delete cookies by changing the corresponding settings in their browser. If cookies are not used, the online store may not function as intended, and some features may be unavailable.
Session cookies enable the use of the online store.
Persistent cookies remember customer preferences in the online store.
First- and/or third-party cookies are used to display suitable advertisements and offers to customers.
Third-party analytics cookies are used to optimize marketing communications.
If cookies are not used, the online store may not function as intended, and some features may be unavailable.
In addition to using analytics cookies, the Chef Lundén website uses pixel tags (web beacons) to track the use of the website https://www.cheflunden.ee. However, no personally identifiable data is processed.
To collect usage statistics, Lunden Food uses Google Analytics to gather data about visited subpages, visit durations, number of visits, devices used, entry channels, and other statistics.
Google Analytics may still collect data about user activity even without using cookies. To prevent Google Analytics from using data, users can install the Google Analytics opt-out browser extension.
